Frequently Asked Questions

How are you? 

I'm very well thank you. 

 

What are your opening hours?

We are open Monday to Saturday from 10am to 6pm. 

 

I want to talk to someone. How do I get in touch with you? 

Give us a call on 07596555820 or drop us a message here. You can email us too at info@ledgrowstore.co.uk. 

 

How long does delivery take?

Most lights and small items are dispatched within 1 working day. Usally by Yodel or DPD. 

 

Are orders discreetly packaged?

Absolutely. All lights are discreetly packaged with no suspect labels or logos. 

 

What will it say on my Bank Statement?

We appreciate that most people wont want ledgrowstore.co.uk on their bank statement. Your statement will show a charge for "Hannigans". 

 

Where are you based? 

We are based in Brighton. UK. 

 

What delivery courier do you use?

We use Yodel, DHL or DPD for all large items and LEDs. 

 

What is your return policy?

We have a 30 day money back guarantee. So if you don't like it - no worries. Just pack it up and pop it back to us and we'll issue you a refund. Simple. Click here for all the juicy details. 

 

Are my red diodes are broken. What is going on?  

This is a question we are asked so often we've made a whole page about it. Click here to have a look. 

 

Do you believe in aliens?

Yes. I believe they are time travellers from the future.

 

Are you a VAT registered business?

Yes. Our VAT number is 376564948

 

Do you have a shop?

No. We are online only. That's how we keep our service fast and our prices low.  

 

I work shifts. Can I choose my delivery day? 

Absolutely. Just drop us a message with your order we'll do what we can to make it happen. 

 

Can I get Saturday delivery?

Yes, although it does come with an extra charge. Drop us a message or give us a call for details. 

 

Have you got a Trustpilot?

We do. Check us out here 

 

My order has been flagged for fraud. Why is this?

Sometimes our banking software flags an order as having an elevated risk of fraud. This is something that happens around 1 time for every 100 orders and we are not always sure as to the reason. We are told that it is often due to inconsistencies with shipping / billing addresses, cardholder details or unusual spending patterns but we can never really be sure.

If our bank highlights your order as having a high risk of fraud we will reject it, refund the payment in full and invite you to make payment by more secure means such as Bank Transfer, Paypal or Klarna.